Delivery time in Moscow
When ordering, delivery takes place on the same day either the next day or every other day, depending on the courier's load. If tomorrow is a day off or a holiday - our employee will report on the possibility of delivery by phone or email.
Return of goods without defects
The buyer can return the model purchased only in our MODELLISIMO online store within two weeks from the date of purchase (when the goods are delivered by Russian post, by the delivery or receipt service at the point of issue of orders, this period is considered from the moment the parcel is delivered, based on the delivery tracking data from Available sources (the RF mail site or the delivery service website)), subject to the preservation of the presentation of the model, as well as the availability of all related accessories and packaging.
When the model is delivered by mail or the delivery service, the maximum time to receive the returned model in our warehouse should not exceed 14 days. Delivery of goods to the warehouse "MODELLISIMO" is carried out at the expense of the buyer. Models bought not from us to return are not accepted.
Refund of the paid amount occurs within 7 (seven) banking days after receipt of the returnable goods at the warehouse of the MODELLISIMO online store. Compensation is subject to the amount received by the store directly for the goods. The costs of sending and the costs of transferring money to the account of the shopper by the buyer are not compensable.
Cash to the courier when you receive the order.
By bank card to the courier of VISA or MasterCard (must be warned when placing an order).
Cash, self-export from the PVZ.
To the card of PJSC "SBERBANK".
With a VISA or MasterCard bank card when receiving an order (Shop-show of BP "Rumyantsevo" and some PVZs - you can check with the manager).
PayPal (+ 5% to the cost of the order).
QIWI (+ 3% of the cost of the order).
Yandex-Money (+ 3% of the cost of the order).
ROBOKASSA - all variants of payment by electronic money (+ 5% to the cost of the order).
Webmoney (+ 5% to the cost of the order).
Non-cash payment (for individuals).
Non-cash payment (for legal entities).
Delivery time in Russia
Практически во все крупные города России – это обычно 7-10 дней. В близлежащие к Москве города – этот срок 3-4 дня. Подробнее о доставке смотрите в разделе Доставка товара.
The point of self-export is located at the address: 142784, Moscow, 1 st km. Kievskoe shosse, Business Park Rumyantsevo, Building B, 2nd Floor, Pav. 231b (200 meters from the metro station "Rumyantsevo"). More details about the points of self-delivery in the section Delivery of goods.
Postponement of sending the goods by mail is possible! Together with the order you provide the date when you need to send your order. Do not forget to add regulatory time for delivery. Almost all large cities of Russia - this is usually 7-10 days. In the cities close to Moscow - this period is 3-4 days.
Cash on delivery
When sending a parcel by cash on delivery, you pay the cost of the scale model and 4% extra for the transfer of money. In order to receive the parcel you need to take the passport on the issue point. If you do not come, receive a parcel within a week of it will be sent back and we will bear the postage for the shipment. If you do not have time to meet the deadline for any reason, just let us know about it and we will extend the term of your order for the issue point.
For new customers, when paying with cash on delivery, there is a limit of 10-12 thousand rubles. You can make a combined payment: a part of a prepayment (on a card the Savings Bank or electronic money) and a part the cash on delivery that you had an opportunity to receive by mail expensive orders. For regular customers there are no restrictions.
Return of goods having defects
ATTENTION! When the goods are received by the Russian Post or by any other delivery service, the inspection of the proper quality of the goods must be carried out directly at the post office (the place of receipt) of the parcel. If you find a marriage, you must immediately apply and fix the claim and refuse to receive the goods. All parcels are insured against damage (upon shipment), and in the absence of a written damage statement, we will not be able to receive compensation for the model damaged during shipment. In the absence of an act of damage, we will not be able to exchange the damaged model, or to compensate you for its cost.
The buyer can return the model purchased only in our MODELLISIMO online store within two weeks from the date of purchase (when the goods are delivered by Russian post, by the delivery or receipt service at the point of issue of orders, this period is considered from the moment the parcel is delivered, based on the delivery tracking data from Available sources (the RF mail site or the delivery service website)), subject to the preservation of the presentation of the model, as well as the availability of all related accessories and packaging. When the model is delivered by mail or the delivery service, the maximum time to receive the returned model in our warehouse should not exceed 14 days. Delivery of goods to the warehouse in this case is carried out at the expense of the MODELLISIMO store, but it can not exceed 250 rubles.
Models bought not from us to return are not accepted;
Refund of the paid amount occurs within 7 (seven) banking days after receipt of the return goods to the warehouse of the Internet shop "MODELLISIMO";
Expenses for transfer of money to the account of the buyer by the buyer are not subject to compensation;
Models from sections Commission and Resale are not refundable and exchangeable
In case of detection of a marriage, the buyer should notify the online store MODELLISIMO in an arbitrary form to firstname.lastname@example.org. In the subject line of the letter, specify the order number. In the text of the letter indicate the name of the defective product. The letter should be attached photos, which show the defective parts of the defective model.
After receiving the defective goods in the warehouse, the online store MODELLISIMO will inspect the goods sent for marriage. In the event that the product does not have defects, which our experts recognize as a marriage, the online store MODELLISIMO returns the goods to the buyer. The exchange of goods, as well as compensation for the costs of delivery to the warehouse of the online store MODELLISIMO in this case is not made.
What is considered a defect
Models with pronounced defects in paintwork (chips, cracks, scratches);
Models that have missing, or fallen off, or broken parts;
Models with pronounced traces of glue on the species surfaces, such as glass, body, wheel disks.
Insignificant traces of glue around moldings, headlights and other small elements are acceptable in the assembly of large-scale models and can be recognized as a marriage only at the discretion of the experts in marriage acceptance of the online store MODELLISIMO.
Any geometric disturbances (for example, negative collapses, misalignment, parallelism, flatness) in the conjugation of model details by marriage are not, however, can be recognized by marriage in agreement with the experts in marriage acceptance of the online store MODELLISIMO.
Terminology of model statuses
"In stock" - the model is in our warehouse in stock and is available for purchase at any time.
"Soon!" - the model is on the way to our warehouse or at customs, and in the near future will be available for purchase. On these models, you can make an order and as soon as it appears in the warehouse our manager will contact you to complete the purchase and delivery of the order.
"Pre-order" - the model is declared in production, and soon should go on sale. On this type of models you can leave a pre-order and as soon as the model goes on sale from the manufacturer we will form our own order, taking into account your needs. This is a very useful option for models with small runs (10-50) copies. We will gladly take your order and you are guaranteed to replenish the collection with your favorite car among the first collectors!
"On Order" - this model can be ordered and we will fulfill your order within 14-20 days. Please take into account when ordering the possible change in the price of some models, due to changes in exchange rates, as well as if the model ended in the stock of our suppliers and requires individual search and delivery of the model. The final price is agreed with the buyer immediately before the delivery of the model. If the suggested price of the model does not suit the buyer - the order will be canceled. In the event that the model is rare and expensive, we reserve the right to agree with the buyer the amount of the non-refundable prepayment amount as a security for the purchase guarantee. (If the model is not of a proper quality, the amount of the prepayment is fully refunded to the buyer).